Romania - Bucharest: Call centre

Release

ID
ocds-pyfy63:2018-290346:2020-412366
Buyer
E-Distribuție Muntenia S.A.
Date
2020-09-02
Language
RO
Tags
award

Release in JSON

Process

ID (OCID)
ocds-pyfy63:2018-290346
Releases
2018-07-05 (ocds-pyfy63:2018-290346:2018-290346)
2020-09-02 (ocds-pyfy63:2018-290346:2020-412366)

Releases in JSON

Tender

Title
Romania - Bucharest: Call centre
Award criteria
ratedCriteria
Award criteria details
The most economic tender

Award criteria for item 1:
- Price (95)
- Quality: Durata medie de timp de cand intra apelul in coada de asteptare virtuala la prestator si pana raspunde un operator, determinat din aplicatia CC Pulse. Media timpului de raspuns la apeluri (AAT), exprimat in secunde. Perioada de calcul: lunar. Punctaj acordat: -media timpului de raspuns la apeluri (AAT) ≤ 60 secunde – 5p. (5)
Main procurement category
services
Procurement method details
Negotiated procedure
Tender period
2020-09-02 - ?
Tenderers
Servelectro Integral S.R.L.

Tender item

ID
ocds-pyfy63:2018-290346:obj:1
Classification
CPV / 79512000
Description
Prestare servicii de receptie deranjamente (call center), conform detaliilor mentionate in caietul de sarcini si prezenta documentatie de atribuire.Cantitatile estimate minime si maxime ale acordului-cadru sunt mentionate in Anexa 2 la caietul de sarcini, atasat prezentei documentatii si in formularul F 11, centralizator financiar.Valoarea estimata a celui mai mare contract subsecvent: 5 978 541,00 RON (fara TVA).Cantitatile estimate minime si maxime ale contractului subsecvent sunt mentionate in Anexa 2 la caietul de sarcini, atasat prezentei documentatii.Frecventa si valoarea contractelor ce urmeaza sa fie atribuite: se estimeaza ca se vor incheia contracte subsecvente cu o durata de 18 luni.Acord-cadru cu maximum trei operatori economici.

Award

ID
ocds-pyfy63:2018-290346:award:0
Title
CS2 AC2 Prestări serv. recepție deranjamente (call center)
Date
2020-08-01
Status
active
Suppliers
Servelectro Integral S.R.L.

Award

ID
ocds-pyfy63:2018-290346:award:1
Title
Contract subsecvent servicii recepție deranjamente call center
Date
2019-02-01
Status
active
Suppliers
Servelectro Integral S.R.L.

Award

ID
ocds-pyfy63:2018-290346:award:2
Title
Prestare servicii de recepție deranjamente (call center)
Date
2019-01-10
Status
active
Suppliers
Servelectro Integral S.R.L.

Parties

Roles
buyer
Organization name
E-Distribuție Muntenia S.A.
Street address
Str. Ion Mihalache nr. 41-43, sector 1 (la transmiterea candidaturilor/ofertelor, se va ține cont că programul de lucru cu publicul al Registraturii Enel este urmatorul: luni-vineri între orele 08.00-15.00)
Locality
Bucureşti
Postal code
011172
Country
RO
Contact name
Ana Paraschiv
E-mail
ioanacristina.marinescu@enel.com
Phone
+40 212065073
Website
www.e-licitatie.ro

Organization data Organization in JSON

Roles
supplier
tenderer
Organization name
Servelectro Integral S.R.L.
Street address
Str. Bârlogeni nr. 46
Locality
București
Postal code
8375
Country
RO
E-mail
office@servelectro.ro
Phone
+40 728878704
Fax
+40 213193329
Website
www.servelectro.ro

Organization data Organization in JSON